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VoxMediaTM Consulting Speech Application Planning and Design Voice automation technologies — speech recognition, text-to-speech, and speaker authentication — are fast becoming mainstream workhorses for interactive voice response (IVR), telecom products, and voice-controlled devices. More and more ordinary people are using them to get things done. These
technologies are enabling contact centers to realize significant, ongoing
cost savings, while improving service by offering callers self-service
options and eliminating time spent on hold. Through our
technical and business consulting services, we work with clients to determine if, where, and
how voice technologies can benefit them. Then we help make it happen. Our
independent, vendor-neutral perspective and extensive real-world experience —
from business case analysis to post-deployment tuning, from RFP's to
application code — means we know where these technologies make sense and
where they don’t, how to make them work, and where the pitfalls lie. We’ve
completed many successful projects in financial services, automotive,
telecom, health care, and travel, among others. Recent clients have included America West Airlines, DaimlerChrysler, Sovereign Bank, Tellme Networks, and USAA. Contact us to learn how we can unleash the power of voice for you! |
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Make the Cost-Cutting Strategy Fit the Call... Let's Get Creative!... Making Sense of Voice XML and SALT More... |
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Creative Audio Makes Voice App's Rock!! -- More... |
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