Services

With extensive experience in real-world voice applications and platforms, we have the knowledge and resources to put these powerful new technologies to work for your organization. Contact us for more information.

■ Voice Technology Strategy & Business Case Analysis

•  Where, How, and If Voice Technologies Can Add Value

•  Business Process Analysis with Voice Automation

•  Premise-Based vs. Hosted (Outsourced) Services

•  ROI Evaluation                        

•  RFP’s and Vendor Selection                       

•  Key Performance Metrics

•  Strategies for Voice to Complement Web Sites and Live Agents

■ System Architecture

•  Infrastructure and Operational Requirements

•  IVR and Voice Platforms

•  Computer-Telephony Integration Requirements and Design

•  Call Routing Requirements and Design

•  System Integration Design and Planning

■ Voice Application Design and Development

•  Voice User-Interface Design                                              

•  “Sound and Feel” & Branding Design

• Usability Testing

•  Voice Talent Selection, Direction & Prompt Recording

• Audio Post-Production

• Functional Test Methodology, Test Plans, & Test Execution

• Post-Deployment Analysis and “Tuning”

■ Voice Application Evaluation and Tuning

• Voice User-Interface Design Reviews

• Voice and DTMF Application Evaluation and Upgrade Planning

• Application Tuning: Speech Recognition Tuning, Transaction Completion Rates, Action Plans

■ Seminars and Training